Last updated September 22, 2026
Refurbished laptops and desktops carry a six-month warranty on parts and labour. New products carry the maker’s warranty, usually twelve months. Repairs carry a ninety-day warranty on the part fitted and the work done.
What is covered
Faults in the part we fitted or the work we did, and hardware faults in a refurbished machine that were not caused by damage, liquid, or software changes. Bring the machine to the workshop with your receipt or the WhatsApp order reference and we repair or replace it at no cost.
What is not covered
Cracked screens, liquid damage, drops, power surges, viruses and software problems, batteries after the first thirty days on refurbished machines, and any machine that has been opened by someone else since we worked on it.
How to claim
Message us on WhatsApp with the order or job number and a description of the fault. We will book the machine in, diagnose it within two working days and tell you whether the fault is covered before doing anything.
Repairs we cannot complete
If a machine cannot be repaired, you pay nothing for the diagnosis and we return it as it came in. If a part fails during repair and cannot be sourced, we refund any deposit in full.